1. Requests you can make
Depending on the circumstances, you may ask for confirmation, access, correction, information about sharing, deletion or restriction, portability when applicable, withdrawal of consent, opposition, or review of a relevant automated decision.
2. How to contact us
Authenticated participants should open a Support ticket. Other people may contact privacy@iterluma.com. Include your name, the email used with Radiant, the request, and enough context to locate the record.
Do not send passwords, authentication tokens, or unnecessary sensitive information with a privacy request.
3. Identity and response
Radiant may request limited information to confirm the requester or an authorized representative. Do not send passwords or unnecessary sensitive information. We will assess the request, search relevant systems, and respond within the period required by applicable law.
4. Limits and retention
A request may be limited when another legal duty, security need, third-party right, fraud-prevention purpose, or exercise of rights requires retention. The reason will be explained when permitted. See the Privacy Notice for retention rules.
5. Consent and account closure
Withdrawing optional marketing consent stops promotional updates but not operational messages needed for an active application, account, support case, or security matter. Account closure ends ordinary access; limited records may remain for lawful retention purposes.